Internet technology has evolved everything about how a business functions in general, from how they interact with customers to how they advertise. Internet technology has even changed how businesses utilize telephone communication. Voice over Internet Protocol (VoIP) is the perfect example of this fact. This type of phone communication uses broadband internet to transmit voice signals instead of the typical wired connections. If you are a business owner, you may be wondering why VoIP is so great or even if it would be worth the change. Here's a look at a few top advantages of a voice over ip system in your place of business:
VoIP allows you to integrate new phone users without new wires.
Consider a business environment like a call center. As the company grows, there becomes a need to add new user stations for new employees, which also means new access to phone lines. While traditionally this kind of change would mean bringing in a technician to install new lines to the new workstations, VoIP allows you to simply add a new phone system via the main operating portal, no lines required. This makes it so simple to add or remove phone access points throughout the workplace as changes happen.
VoIP allows the same usage of other phone line functions in business.
Even though many businesses rely more on email communication over internet connections than they do faxing, faxes are still a part of many business operations. One of the greatest things about VoIP is you still get access to those same traditional functions as you would with a regular phone connection. Therefore, you can send faxes over the broadband connection and still utilize other calling features, such as call waiting and call forwarding, as they are needed.
VoIP streamlines online processes into one easily navigable platform.
Because phone lines are separate from internet connections, it can take a lot of work with an IT and phone technician to integrate certain functions if you're not using VoIP. If you are using VoIP, however, both online activities and your phone activity are occurring simultaneously over the same connection. Therefore, if you want to have a customer's account automatically open when they call in, it can happen, or if you want automatic follow-up emails sent at the end of a call, it can be done. The collaboration of voice and internet communication into broadband transmission brings about many new possibilities.Share